Accommodation Reservation
Accommodation Reservation
Faq
We have compiled the questions we receive from our customers.
Cancellation fees will apply from 3 days prior.
Cancellation fees are as follows: 20% for 2 to 3 days prior,
50% for the day before, and in case of cancellation on the day or no contact,
the full amount will be charged.
* Please note that cancellation policies may vary depending on the plan and dates. There are also non-refundable plans.
Please confirm at the time of booking.
For more details on cancellation fees, please refer to Mantenno Tsujinoya
Accommodation Terms and Conditions (Appendix 2).https://www.mantenno.com/agreement/
Cancellation procedures can be performed on the official website. Please search for your dates and proceed with the "Reservation Confirmation" displayed in the upper right corner. Please note that only the plans listed on the Mantenno Tsujinoya official website are eligible for cancellation, and customers who made reservations through travel agencies or travel sites should contact their booking source.
If you would like to confirm online, please check the "Reservation Confirmation Page" or the "Accommodation Reservation Confirmation Email" on the official website.
For confirmation by phone, please contact us directly from the person who made the reservation. We will respond after verifying the identity of the person.
If you made a reservation through a site other than the official website, please contact the site where you made the reservation.
You can reserve up to 3 rooms.
Cash and credit cards are accepted.
Check-in is from 3:00 PM, and check-out is at 10:00 AM.
Guests who have reserved a plan with dinner are requested to check in by 6:00 PM.
You can use it for free.
No reservation is required.
About 15 minutes from Katayamazu Interchange.
About 20 minutes from Komatsu Interchange or Kaga Interchange.
We provide shuttle service from Kaga Onsen Station.
Reservations are required in advance, so please contact us by 12 PM the day before your stay.
For more details, please see the page below.
Mantenno Tsujinoya Free Shuttle Bus Information
We will keep it at the front desk.
* Please note that we cannot accept valuables, fragile items, or food and beverages.
* After check-out, items can be kept until 6 PM on the same day.
It is possible. Please send it prepaid.
Valuables and food items are excluded.
Only cash on delivery is possible. Please inform the front desk.
We also sell boxes for Kuroneko Yamato.
Available in size 8 for 150 yen and size 10 for 200 yen.
We have it.
Please note that the open-air baths in the guest rooms are not natural hot springs.
We have prepared colorful yukata.
We provide toothbrushes, hairbrushes, cotton swabs, hair ties, shower caps, razors, hair dryers, bath towels, face towels, hand soap, shampoo, conditioner, and body soap.
All facilities and rooms are of course available for free.
We offer room service that brings alcohol and soft drinks to your room for sale.
There is also massage service available from outside.
If you wish, please let the front desk know.
(Please note that it may not be available due to outside service.)
You can watch some of it.
The capacity varies by room type. It accommodates 2 to 6 guests.
We will accept your requests, but we cannot guarantee them in advance.
Thank you for your understanding.
The bed is fixed in place and cannot be moved.
All rooms in the hotel are non-smoking.
A smoking area is provided outside the lobby (outdoors).
It is located next to the front desk on the first floor.
The business hours are from 8:00 to 10:00 and from 15:00 to 21:00.
This is the lounge area of the large public bath ("Oshidori (Duck)" Onsen, "Hakucho (Swan)" Onsen).
We sell drinks and instant ramen.
We do not have any facilities available in the building.
The nearest coin laundry is located next to the Awazu Onsen police box. (About a 10-minute walk)
●Preschool children (with meals and bedding)
A fee of 50% of the adult rate will apply.
●Elementary school children (with meals and bedding)
A fee of 70% of the adult rate will apply.
*There are no plans for shared bedding or bedding only.
●Infants (0-2 years)
A facility usage fee of 1,100 yen will apply.
If you wish for meals for infants,
we will provide meals and bedding at the preschool child rate.
*Please note that children's rates may vary depending on the plan.
We apologize. There is no preparation available.
We apologize. We do not have it available.
We have it available.
Please let the front desk know.
(There is a limited number available.)
We apologize.
We do not have any available.
We do not have rooms available for pets.
There is a dedicated glamping facility where you can stay with your dog, the first of its kind in the Hokuriku region.
Please visit the site below.
GLAMHIDE WITH DOG KOMATSU
We have a game corner, VR (1,000 yen per night), table tennis (500 yen for 30 minutes), manga, and various table games available.
Please use the VR and table games in your room.
Storage regulations vary depending on the item.
【Valuables】We will notify you as soon as they are found. If we cannot reach you, we will keep them for 7 days at the hotel and then report them as lost property to the police on the 8th day.
【Food and Beverages】Due to hygiene concerns, we will dispose of them immediately without storage.
【Other Items】We will keep them for 14 days and dispose of them on the 15th day. (No notification will be made from the hotel)
We are monitoring with security cameras 24 hours a day.
We have three sizes of yukata for children (S, M, L).
Please use the adult obi available in the guest room.
We have three sizes available.
Please choose your preferred size.
Dessert plates, flowers, balloons, etc. are available for a fee.
They can be provided in your room or dining area.
Please feel free to consult with us.
We offer free rental of traditional Japanese jackets (chan-chan-ko).
As there is a limited quantity, please consult us in advance.
This is only guidance for the dining area.
You can choose from 7:30 or 8:00.
*Please note that this may change depending on the situation.
Dinner will be available from 18:00, 18:30, and 19:00.
* We will inform you of the dinner time at check-in.
* If you will be arriving late, please contact us.
We are making every effort to ensure that guests with food allergies can enjoy their meals.
Please confirm the following details when making your reservation.
・Please make sure to inform us of any allergies at the time of your reservation.
After making your reservation, please contact us at info-tsujinoya@hhh-japan.com.
・Please notify us of your request at least 3 days prior to your usage date. We cannot accommodate requests made on the same day.
・We will confirm the details you consulted with us upon your arrival.
・If you contact us after 3 days prior to your usage date, we may not be able to accommodate your request.
・Allergens contained in the ingredients may be present in dashi, extracts, binders, seasonings, etc., and we cannot remove them from dashi, extracts, binders, seasonings, etc.
・Food is prepared in the same kitchen as other menus, and the same dishes, cooking utensils, and cleaning equipment are used, so there is a possibility that allergenic substances may be mixed in trace amounts during the cooking process.
When making a reservation, please confirm the above details and make your final decision.
Our dinner is prepared as kaiseki cuisine.
Since it involves course meals in general, complete accommodation may be difficult.
We cannot accommodate changes to ingredients you are not comfortable with.
We sincerely apologize for the inconvenience and appreciate your understanding in advance.
We have prepared it for you.
We will adjust the location where you can be seated.
We will adjust the location where you can be seated.
From 12/31 to 1/2
We are offering a special menu for a limited time.
Additional orders for special dishes are accepted up to three days in advance.
Additional Dishes
Please note that we cannot accept orders on market holidays, as well as during the year-end and New Year holidays, Obon, and long holiday periods.
This is a natural hot spring. The water quality is sodium sulfate and chloride spring (weakly alkaline constant temperature cold mineral spring).
① The large public bath and open-air bath will be either "Hakucho (Swan)" Onsen or "Oshidori (Duck)" Onsen.
The gender-swapping system is from 15:00 to 23:00 and 6:00 to 10:00. There will be no morning sauna service.
② "Hanakai Onsen" is available from 17:00 to 23:00 and 6:00 to 10:00, with the gender-swapping system for women from 17:00 to 23:00 and for men from 6:00 to 10:00.
*Please note that changes may occur depending on the situation.
The hours for day-use hot springs are from 1:00 PM to 8:00 PM. (Last admission at 7:00 PM, please exit by 8:00 PM)
※On Thursdays, due to maintenance work, the hours will be from 3:00 PM to 8:00 PM (Last admission at 7:00 PM, please exit by 8:00 PM).
Please enjoy the large public bath (which includes an outdoor bath and sauna).
We are closed irregularly, so please confirm by phone before your visit.
According to the Komatsu City Tax Ordinance, a bathing tax of 150 yen per adult will be charged.
Children under 12 years old are free.
There is no accommodation tax.
We kindly ask guests with tattoos to refrain from using the large public bath, Hanakai Onsen.
Please use the bath provided in your room.
According to the "Guidelines for Hygiene Management in Public Bathhouses," in order to prevent troubles related to mixed bathing, children aged 7 and older are not allowed to participate in mixed bathing.
We can provide small meeting rooms to convention halls depending on the scale.
Please consult us as the fees vary depending on the meeting format and other factors.
There is a Lawson Awazu Onsen store (open 24 hours). (10 minutes on foot)
Genky Awazu Store (Business hours 09:00~21:00) is available. (Across from our facility)
Click here for the brochure
Click here for room information
*Currently, we do not offer mailing services.
Nearby tourist attractions include Yunokuni no Mori, Natadera Temple, and the Japan Automobile Museum. In Komatsu City, there are also the Aviation Plaza, the Hito to Mono-zukuri Science Museum, the Komatsu company, which is a construction machinery manufacturer, and the Ataka Sumiyoshi Shrine, known for its divine virtue in overcoming difficulties, which is the stage for the Kabuki play "Kanjinchō." On the way to Kanazawa, you can find the Ishikawa Zoo, where you can encounter the Japanese rock ptarmigan and the crested ibis, the Kutani Pottery Village, the Insect Museum where you can see butterflies all year round, and the Hakusan Hime Shrine, the head shrine of the Hakusan Shrine with over 3,000 branches nationwide and the first shrine of Kaga.
To protect the privacy of our guests using the ryokan, prior permission is required for any photography or recording on the premises. Additionally, even in such cases, photography in areas such as the large public bath is prohibited.