Accommodation Reservation
Accommodation Reservation
The accommodation contract and related agreements concluded between our facility and the guests shall be governed by the provisions of these terms and, for matters not stipulated in these terms, shall be governed by laws or generally established customs.
When our hotel agrees to special provisions within the limits of laws and customs, those special provisions shall take precedence over the provisions of the previous section.
Those who wish to apply for a lodging contract at our facility must inform us of the following matters.
If a guest requests to extend their stay beyond the accommodation date specified in the previous item during their stay, our hotel will treat this request as a new accommodation contract application at the time the request is made.
The accommodation contract shall be established when our hotel accepts the application in the preceding article. However, this does not apply if it is proven that our hotel did not give acceptance.
When the accommodation contract is established in accordance with the provisions of the preceding paragraph, you must pay the application fee set by our hotel, up to the basic accommodation fee for the accommodation period (3 days if it exceeds 3 days), by the date specified by our hotel.
The deposit will first be applied to the accommodation fee that the guest ultimately needs to pay. In the event that the provisions of Article 6 and Article 18 apply, it will be applied in the order of penalty followed by compensation. If there is any remaining amount, it will be refunded at the time of payment of the fee according to the provisions of Article 12.
If the application fee in Article 2 is not paid by the date specified by our hotel in accordance with the provisions of that article, the accommodation contract will lose its validity. However, this applies only if the hotel has notified the guest of the payment deadline.
Notwithstanding the provisions of the preceding paragraph, our hotel may agree to a special provision that does not require the payment of the application fee after the contract is established.
In accepting the application for the accommodation contract, if our hotel does not request the payment of the application fee as stated in the previous article, paragraph 2, and does not specify the payment deadline for the application fee, it will be treated as having agreed to the special provisions of the previous paragraph.
Our hotel may refuse to enter into a lodging contract in the following cases.
Guests can request to cancel their accommodation contract with us.
In the event that a guest cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the hotel has specified the payment deadline for the application fee and requested payment, and the guest cancels the accommodation contract before that payment), we will charge a cancellation fee as specified in Appendix 2. However, if the hotel has agreed to the special provisions in Article 4, the obligation to pay the cancellation fee when the guest cancels the accommodation contract will only apply if the hotel has notified the guest of this obligation at the time of agreeing to the special provisions.
If the guest does not arrive by 8 PM on the day of their stay (or two hours after the previously indicated arrival time), the accommodation contract may be considered canceled by the guest.
Our hotel may cancel the accommodation contract in the following cases.
When our hotel cancels the accommodation contract based on the provisions of the previous section, we will not charge the guest for any accommodation services that have not yet been provided.
Guests are required to register the following information at the front desk of our hotel on the day of their stay.
When guests wish to make payment for the fees under Article 12 using methods that can substitute currency, such as traveler's checks, accommodation vouchers, or credit cards, they must present them in advance at the time of registration mentioned in the previous section.
Guests can use the rooms from 3 PM to 10 AM the following morning. However, in the case of consecutive stays, the rooms can be used all day except for the arrival and departure days.
Our hotel may accommodate the use of guest rooms outside the hours specified in the previous section, regardless of the provisions of that section. In this case, we will charge the additional fees listed below.
Guests are required to follow the usage rules established by our facility and posted within the premises.
The operating hours of the main facilities at our hotel are as follows, and detailed operating hours for other facilities will be provided in the pamphlet, posted notices, and the service directory in the guest rooms.
| Curfew | 12:00 PM |
|---|---|
| Front Desk Service | 24 hours (all day) |
| Breakfast | 7:00 AM - 9:30 AM |
|---|---|
| Dinner | 5:30 PM - 9:00 PM |
| Gift Shop | 8:00 AM - 10:00 AM 12:00 PM - 9:00 PM |
|---|
| I. Large Public Bath | 5:00 AM - 10:00 AM 3:00 PM - 12:00 AM |
|---|
| Pool | 9:00 AM - 12:00 PM 3:00 PM - 5:00 PM |
|---|
The times mentioned above may be temporarily changed in unavoidable circumstances. In such cases, we will notify you by appropriate means.
The breakdown of accommodation fees that guests should pay is as stated in Appendix 1.
Payment for the accommodation fees and other charges mentioned above shall be made at the front desk upon the guest's departure or when requested by the hotel, using currency or methods that can be substituted, such as traveler's checks, accommodation vouchers, or credit cards recognized by our establishment.
Even if the guest does not choose to stay after the room has been made available for them, the accommodation fee will still be charged.
Our hotel will compensate for any damages caused to guests due to the fulfillment of the accommodation contract and related contracts, or due to their non-fulfillment. However, this does not apply if the damages are not attributable to our hotel.
Our facility is committed to disaster prevention, and in the event of a fire or other emergencies, we have taken out hotel liability insurance.
If our hotel is unable to provide the contracted guest room to the guest, we will, with the guest's consent, arrange for another accommodation facility under the same conditions as much as possible.
In the event that our facility is unable to arrange for other accommodations despite the provisions of the previous section, we will pay the guest a compensation equivalent to the penalty amount, which will be applied to the damages. However, if the inability to provide a room is not due to any fault of our facility, we will not pay the compensation.
In the event of loss, damage, or other harm to items or cash entrusted to the front desk by guests, the hotel will compensate for such damages, except in cases of force majeure. However, for cash and valuables, if the hotel requests a declaration of their type and value and the guest fails to provide it, the hotel will compensate for damages up to a limit of 30,000 yen (including tax).
For items, cash, and valuables brought into the hotel by guests that were not deposited at the front desk, the hotel will compensate for any loss or damage caused by the hotel's intent or negligence. However, for items whose type and value were not disclosed in advance by the guest, the hotel will compensate for damages up to a limit of 30,000 yen (including tax).
If a guest's luggage arrives at our hotel prior to their stay, we will be responsible for storing it only if we have acknowledged its arrival beforehand, and it will be handed over to the guest at the front desk during check-in.
If a guest's luggage or personal belongings are left behind at our facility after checkout, and the owner is identified, we will contact the owner and seek their instructions. However, if there are no instructions from the owner or if the owner cannot be identified, we will keep the items for 7 days including the day of discovery, and then deliver them to the nearest police station.
In the case of the preceding two items, the hotel's responsibility for the storage of guests' luggage or personal belongings shall be in accordance with the provisions of the first paragraph in the case of the first item, and in accordance with the provisions of the second paragraph in the case of the preceding item.
If guests use our parking lot, regardless of whether they deposit their vehicle keys, our establishment only provides the space for parking and does not assume responsibility for the management of the vehicle. However, if damage is caused due to our establishment's intent or negligence in managing the parking lot, we will be responsible for compensation.
If the hotel suffers damage due to the intentional or negligent actions of a guest, that guest shall compensate the hotel for the damages.
Guests must promptly inform the hotel if they recognize that the accommodation services provided differ from the accommodation contract, in order to smoothly receive the accommodation services based on the contract.
All areas of our hotel (except designated smoking areas) are non-smoking. If smoking is confirmed in the guest room or within the facility, a cleaning fee for the room due to smoking and compensation for the loss of room sales will be charged as outlined in Appendix 3.
Disputes regarding the accommodation contract between our hotel and the guests shall be governed by Japanese law, and the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction.
| Breakdown | ||
|---|---|---|
| Total amount to be paid by the guest | Accommodation Rates | ①Basic accommodation fee (Accommodation package price) + Consumption tax |
| Additional Charges | ② Additional food and beverage, other usage fees + consumption tax | |
| Tax | Other taxes specified by law, excluding consumption tax (such as accommodation tax and bathing tax) | |
The basic accommodation fee is based on the price list displayed at the front desk.
Child rates apply to elementary school students and younger. When adult meals and bedding are provided, the rate is 70% of the adult rate. When children's meals and bedding are provided, the rate is 50%. If only bedding is provided, the charge is 3,300 yen (including tax). For infants without bedding, a facility usage fee of 1,100 yen (including tax) will be charged.
| Number of guests per day for accommodation reservations | No Show | Same Day | The day before | 2 to 3 days ago | 9 days ago | 20 days ago |
|---|---|---|---|---|---|---|
| Fewer than 15 people | 100% | 100% | 50% | 30% | 0% | 0% |
| 15 to 99 people | 100% | 100% | 80% | 50% | 20% | 10% |
| More than 100 people | *Separate contract required | |||||
Note) *For groups of more than 100 people, a separate contract will be concluded.
| Cleaning fee for smoking in the guest room | 20,000 yen (including tax) per room |
|---|---|
| Room closure fee due to smoking in the guest room | Number of days the room is sold out × 20,000 yen (including tax) |
(Note) The number of days a room is unavailable for sale will be determined by our judgment based on the actual number of days we refrained from selling. However, the maximum limit will be set to 10 days.
In order to ensure a safe and comfortable experience for our guests, we have established the following usage regulations based on Article 10 of the accommodation agreement. We kindly ask for your cooperation. If these regulations are not followed, we may have to refuse accommodation and the use of our facilities in accordance with Article 7 of the accommodation agreement, and you may be required to cover any damages incurred by our establishment. We ask for your special attention to this matter.
Please use the safety deposit box installed in the guest room for storing cash and valuables.
We do not accept payment for tickets for airplanes, trains, sightseeing buses, taxi fares, postage, or the shipping of luggage.